It’s Not What You Do For Your Client It’s How You Make Them Feel
Maya Angelou has a great quote:
“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
It plays out in so many areas of our lives.
The other night I woke up at 1am to hear Alex calling for me. When I went in to his room, he was sitting up in bed asking for a glass of water. Stumbling around the kitchen I couldn’t help thinking that at 9 he is old enough to get up and get his own water.
But then I wouldn’t have the chance to give him one more hug and kiss for the night and rub his back for a minute so that he can go back to sleep. It’s something that makes him feel loved and re affirms that I am there for him.
Some day he will not need my hugs to fall asleep, or my help to get water in the middle of the night and I have a feeling that I am going to miss that.
What about in your business?
Are there little things you can do for your clients to make it easier for them? Yes, they can probably figure it out for themselves. But if you just took care of it for them, how would it make them feel?
- What if you met the contractor so they didn’t have to?
- What if you had the escrow company meet your clients at their home or office so they didn’t have to try and find an office building downtown in the middle of rush hour?
- What if you sent them a timeline at the very beginning so that they knew what would be happening when and didn’t have to guess?
What else can you do to make your clients feel valued and cared for? Often they are things that don’t cost much, but the payoff in terms of loyalty and referrals is huge.
And admittedly, sometimes we find ourselves having cranky days where we are running around doing all sorts of crazy things that are not part of our “job description” wondering what in the heck we got ourselves into.
Remembering, this is a chance to make your client feel cared for which might just give you the attitude adjustment that you need. 🙂
Signup to receive Nicole's blog posts via email weekly:
Other Posts
What Happens When You Don’t Take Action On Your Goals
Hint: Nothing is not the correct answer. Actual answer: The Universe takes over and decides to help. I’ve been meaning to ask for and hire more support in my business for a while now. I have a million reasons why I haven’t done it. Apparently the Universe got tired of it being on my to…
Read More
It’s Okay To Take Time Off
Tomorrow is the 4th. This is your reminder – it’s okay to take time off. Just because technology allows us to work anytime, anywhere doesn’t mean you should. Sometimes the most productive thing you can do, is to do nothing productive at all. Enjoy the day and be present. To your success! Nicole
Read More
Warning! Comparison Monster Coming Your Way
July 1st is next Tuesday, and you know what that means… Your in box is about to be flooded with emails about being 1/2 way through the year asking if you’re on track with your goals. And right about the same time, you’ll see agents posting on social media about how they just closed another…
Read More
Breathe – It’s a Contact Sport
Summer officially starts today! I live for the long days, spur of the moment dinners on the deck with friends, the warm weather, and relaxed vibe. Summer also brings its own special juggling act of navigating a shifting market, and clients that are not as focused on real estate. Side note – the market ALWAYS…
Read More
What If Everything is An Experiment?
I’ll admit it, I’m not great at asking for help. Even when I know I need it. There are a variety of reason I struggle with asking: I’m busy and taking a step back to asses what I can outsource feels like one more task I don’t have time for. The task is something I’m…
Read More
Don’t Believe The Hype
Does the market make you want to hide out? I’ve had SEVERAL calls from agents recently with clients that are putting them through the wringer. Whether it’s sellers not accepting offers, buyers taking forever to make decisions, or clients doing the exact opposite of what you thought they were going to do – managing your…
Read More
The #1 Reason Clients Don’t Choose You
Don Miguel Ruiz said it best in his book – The 4 Agreements: Don’t Make Assumptions Find the courage to ask questions Communicate with others as clearly as you can This one agreement can completely transform your life Beautifully said. Assumptions are the #1 reason your clients don’t choose you. As agents we assume many…
Read More
Letter to My Younger Self
Today is my birthday. For me, birthdays are a beautiful mix of celebration, anticipation and reflection. This post is dedicated to reflections. Things I wish I could tell my younger self. Imposter syndrome is normal! You’ve spent so much time doubting yourself. Feeling like everyone else knows what they are doing while you’re still trying…
Read More
Managing the Adrenaline / Emotional Roller Coaster of Real Estate
Closings, getting mutual on a contract, receiving a referral – there are lots of wins in real estate. Each one brings a shot of adrenaline that feels amazing. However, those moments are often short lived, with a lot of space in between. If you aren’t careful that space can fill with self doubt, insecurity or…
Read More
Why Proving Yourself Is A Bad Idea
I competed on a listing this week that I didn’t get. It was a great one too – awesome house, great clients. It was one I really wanted. When I got done pouting I took a few minutes to ask myself, ‘where did it go wrong’? Our first appointment was amazing! The second one, not…
Read More