You Messed Up, Now What?

Child holding OOPS signIt’s 3 am and you just realized that you forgot to call a client. You just blew it. As the pit in your stomach forms, your mind spins out of control wondering if there is any way to salvage the relationship.

Or maybe…

Your listing isn’t selling. Secretly you know you overpriced it, and caved when the sellers didn’t want to pay for staging, even though you knew it would make a difference. You’ve gone from excited about your listing to avoiding your client’s call because you think they are going to fire you.

Been there, done that. You don’t get to 20 years in business without messing a few things up. In fact, that’s part of what makes me a great coach, I’ve got all kinds of examples of things I’ve done wrong in my career. Fortunately I learned from each mistake to build a stronger business.

In a perfect world, you never mess up, but on the off chance that you do, it’s good to have a strategy.

Here are 3 tips to get you back to right:

  1. Own it: When we mess up, the first instinct is to put our heads in the sand and hope it goes away. Needless to say, this is the worst approach ever, and one guaranteed to lose the client. Never under estimate the power of an apology and quick action.
  2. Have a plan: It’s when we wing it that things get missed. Having a plan gives you the structure to move forward differently. Maybe your plan is to spend 5 minutes reviewing your day before you leave the office to make sure your loose ends are tied up. Of perhaps you create a new marketing plan for your seller.
  3. Ask for input: Once you have messed up, your emotions get in the way, which makes it difficult to find a clear course of action. Reach out to others  for advice. Chances are someone else has been there before, and they might have a solution that you haven’t thought of.

While the goal is to always have things running smoothly, the reality is that every now and then things get a little bumpy. It’s how you handle the bumps that make the biggest difference in your results, and your client relationships.

Subscribe to My Newsletter!

To your success!

Leave a Comment

Signup to receive Nicole's blog posts via email weekly:

Other Posts

You Are Amazing!

May 24, 2024

Just in case you needed a reminder… You are Amazing You are Enough You are Worthy Let that be your mantra going into this weekend and see what unfolds. The world shows up as a mirror to our beliefs. What does your world look like and what do you experience when these are your core…

Read More

Are Things Happening For You or To You?

May 10, 2024

Wow! This showed up for me big time with week. It’s been a week of highs and lows all rolled into one. On Wednesday, I hosted over 80 agents for a class on Articulating Your Value. It’s something I really struggled with early in my career. Over time I’ve gone from dreading the conversation to…

Read More

Is It A Negotiation Or A Conversation?

April 26, 2024

It’s been a busy week prepping for my upcoming Articulating Your Value class. After 28 years in real estate I’ve had more than a few ‘why should we hire you’ and ‘why should we pay you’ conversations. In prepping for the class, I’ve also talked to a lot of agents, owners and managers to see…

Read More

Embrace The Plot Twist

April 19, 2024

Ever have those moments when your well laid out plans and carefully crafted intentions get knocked off track? The seller who half way through prepping their house decides it’s not the right time to move. The buyer who writes 3 offers that don’t get accepted and then gets a new job –  out of state.…

Read More

It’s Your Responsibility To Shine Bright

April 12, 2024

Because when you do, you light up the world. I saw this quote on instagram and it seemed perfect for today’s post. A beautiful reminder that it is okay to be the shiniest version of ourselves. Not only is it okay, the world is better for it. I started a series on social media this…

Read More

What Comes First – Energy or Mindset?

April 5, 2024

They aren’t the same thing. Mindset is just that – working to change your thoughts, which is turns out is pretty difficult. Your mind is powerful. And yes, you can use your mind to think different thoughts and change your outcome. But at its core, your mind is wired to keep you safe, which it…

Read More

Don’t Confuse Negotiable with Charging What Your Worth

March 29, 2024

There has been a lot of confusion about what negotiable means lately. Fees are negotiable, your value is not. Fees have always been negotiable. Clients have the ability to choose agents based on the fee they charge, because not everyone charges the same thing. You have the ability to negotiate your fee, if you so…

Read More

Don’t Let Fear Get In The Way – Do The Thing, Take The Action

March 8, 2024

If you’ve been following along with the Secrets To Attracting Clients Masterclass Series, you know it’s been a big week. If you haven’t been – why not? It’s amazing, and it’s FREE through next Wednesday. So it’s not too late to join the fun. If you are new around here, Friday’s is when I send…

Read More

The Stories We Tell Ourselves

March 1, 2024

We all have stories we tell ourselves. Stories that affect our actions and decisions. We view them as facts, but in reality – they are just a story that we chose to believe. I’ve had a lot of conversations about stories this week and how our stories determine what shows up in our lives. And…

Read More

Because Together We All Get Better

February 23, 2024

I saw a funny meme on Instagram this week portraying the real life vs insta life version of being an agent. The instagram version showed a group of agents eating lunch together in designer clothes at a beautiful cafe. Versus the real life agent sitting alone, on the steps of a vacant house, eating a…

Read More