What Happens When Your Clients Go MIA?

When-Your-Clients-Go-MIA_1.-Its-not-personal2.-Theres-more-to-the-story3.-Lay-off-the-guilt-trip4.-Keep-the-door-open5.-Find-ways-to-add-value-300x300.jpg

When Your Clients Go MIA_1. It's not personal2. There's more to the story3. Lay off the guilt trip4. Keep the door open5. Find ways to add valueYou got a new referral! You chatted on the phone, had your first meeting, everything was going great and then – nothing.

Emails, cards, phone calls, none of it is getting a response.

Urg! Did they find another agent? Did you do something? Did they decide not to buy or sell after all?

This is undoubtably one of the most frustrating things about real estate. Often times, you didn’t do anything wrong. Clients go missing in action for a variety of reasons.

Let’s assume that you hit it off with your client, followed up with them, thanked the referral source, and have done everything right on your end. What do you do now?

  1. Don’t take it personally. This is your profession, so it’s natural that you are rearing to go. However, it’s your client’s personal life, and sometimes things like buying and selling a house need to take a back seat.
  2. There is more to the story: Maybe there was something that they didn’t fully share with you that is affecting their decision. This is not to say that they lied to you. Don’t go there. But, it could mean that there are more things in play that you initially realized.
  3. Lay off the guilt trip: Sending your clients emails and texts that start with: You didn’t respond to my last email… will only make it seem like you are scolding them.
  4. Keep the door open: Just because they aren’t responding doesn’t mean that all hope is lost. It’s happened many times where my clients went dark on me for an extended period of time only to resurface later.
  5. Look for ways to add value: Keep looking for ways to reach out, connect and add value. At some point, something you send them will spur them to respond.

More than anything, focus on the business that you DO have going, and how grateful you are for that. It’s easy to focus on what isn’t working, but usually even when you have clients that aren’t responding, you have just as many who are.

To your success!
Nicole

 

Leave a Comment





Signup to receive Nicole's blog posts via email weekly:

Other Posts

What If Everything is An Experiment?

May 30, 2025

I’ll admit it, I’m not great at asking for help. Even when I know I need it. There are a variety of reason I struggle with asking: I’m busy and taking a step back to asses what I can outsource feels like one more task I don’t have time for. The task is something I’m…

Read More

Don’t Believe The Hype

May 23, 2025

Does the market make you want to hide out? I’ve had SEVERAL calls from agents recently with clients that are putting them through the wringer. Whether it’s sellers not accepting offers, buyers taking forever to make decisions, or clients doing the exact opposite of what you thought they were going to do – managing your…

Read More

The #1 Reason Clients Don’t Choose You

May 2, 2025

Don Miguel Ruiz said it best in his book – The 4 Agreements: Don’t Make Assumptions Find the courage to ask questions Communicate with others as clearly as you can This one agreement can completely transform your life Beautifully said. Assumptions are the #1 reason your clients don’t choose you. As agents we assume many…

Read More

Letter to My Younger Self

April 11, 2025

Today is my birthday. For me, birthdays are a beautiful mix of celebration, anticipation and reflection. This post is dedicated to reflections. Things I wish I could tell my younger self. Imposter syndrome is normal! You’ve spent so much time doubting yourself. Feeling like everyone else knows what they are doing while you’re still trying…

Read More

Managing the Adrenaline / Emotional Roller Coaster of Real Estate

March 21, 2025

Closings, getting mutual on a contract, receiving a referral – there are lots of wins in real estate. Each one brings a shot of adrenaline that feels amazing. However, those moments are often short lived, with a lot of space in between. If you aren’t careful that space can fill with self doubt, insecurity or…

Read More

Why Proving Yourself Is A Bad Idea

March 14, 2025

I competed on a listing this week that I didn’t get. It was a great one too – awesome house, great clients. It was one I really wanted. When I got done pouting I took a few minutes to ask myself, ‘where did it go wrong’? Our first appointment was amazing! The second one, not…

Read More

The Secret To Success: How Awareness Transforms Everything

March 7, 2025

‘The first step towards change is awareness. The second step is acceptance. Let us not look back in anger, nor forward in fear, but around in awareness.’ – Source Unknown Last week focused on letting go of the need to play catch up. The only thing that matters is focusing on the present moment. The…

Read More

Don’t Try To Catch Up – Just Start Where You Are

February 28, 2025

I’ve spent the last few days in Virginia at my favorite real estate conference, Genuine Hustle, where I had the honor of presenting a session on asking powerful questions. It’s the most authentic, vulnerable, supportive and all around amazing group of agents that I’ve ever spent time with. They haven’t released the location or dates…

Read More

This Phone Call Brings In The Most Referrals

February 23, 2025

Can calls really translate into referrals? Are some more effective than others? When we work with clients it’s easy to go into ‘get it done’ mode. We focus on getting from contract to closing as quickly and smoothly as possible. And to be fair, that’s a big part of what our clients hire us to…

Read More

What if EVERYTHING is Working Out For You?

February 7, 2025

What happens when you have a ‘set back’ ? Does it send you into a tail spin of fear and insecurity? Do you brush it off and move on? Or – Do you view it as confirmation that you ARE on the right path, realize it wasn’t the right opportunity or situation for you, and…

Read More