Same Message, Different Outcome
2 weeks ago my Dad and I were out running errands, and stopped by a jeweler for help with a repair.
At the first jewelry store, we had barely finished our question, and the gal said “we can’t help you with that”. It felt like maybe she was jumping to conclusions, or didn’t really understanding what we were asking, so we asked again. Same answer.
As we walked out of the store, both my dad and I looked at each other and said, “what was that all about”? We got the feeling that we were bothering her, or interrupting something. We were the only people in the entire store though, so I doubt that.
Then we decided to try another store. There, the gal at the counter was very friendly. We asked our question, showed her the piece, and when she didn’t know the answer she went back to ask the jeweler if he would take a look at it. He came out, spent a few seconds and explained that he couldn’t repair it either, but offered a solution that we could try on our own.
Effectively he gave us the exact same answer as the first place, but the way he delivered the message, was completely different. The whole thing took less than 3 minutes, so it’s not like he took a big chunk of time out of his day.
But in those 3 minutes he listened, and showed that he cared. He took the time to connect with my dad in a meaningful way.
In our business we are tasked with delivering information to our clients constantly. How that information gets delivered determines their reaction, just as much as the information itself.
Take 30 seconds before you pick up the phone or hit send to consider the how of your message along with the what.
Often times, stressful situations can be diffused or avoided when we take the time to do this.
To your success!
Nicole
Signup to receive Nicole's blog posts via email weekly:
Other Posts
You’re Not Behind, There Are Infinite Options
Your in box is about to fill up with emails about us being 1/2 through the year. You know – the ones that ask if you’re on track with your goals, and offer a solution to whip you into shape for the next 6 months. If you are having a great year – I celebrate…
Letting Go Of The Hustle Sounds Great, But You’ve Got a Business To Run
To be clear, I am 100% for less hustle, more flow, manifesting, receiving, regulating my nervous system, and letting things be easier. But somewhere between: “That sounds amazing” and “I’m a real estate agent – I need to generate clients and sell houses to earn an income” Things can get confusing. Because no matter how…
The Beauty of Not Doing It Alone
Thank you for being part of this community! I learned something beautiful and powerful last week. It was vulnerable to post about recalibrating, and being in the messy middle of grieving. Yet the conversations, emails, texts and notes have meant to much. To know that we are not alone is one of the greatest gifts…
Recalibrate In a Business That Runs 24/7
It happens to me every year about this time. The need to recalibrate. In a business that can run 24/7 – it’s easy to look up one day and realize, your batteries are drained and there’s no break in sight. Side note – It doesn’t have to be a 24/7 thing, but that’s a topic…
It’s Okay For Things To Be Different
I often find myself comparing things. I compare my business this year to years past.I compare my health and fitness to where I was 10 years ago.I compare how I show up and experience different life events. On the one hand – it makes perfect sense. Our brains crave predictability. It calms our nervous system.…
I Used To Be So Afraid Of This…
I used to dread client conversations. Especially pricing conversations with sellers in a softer market, like we are in right now. I was afraid of letting them down. It came up this week with a new listing. They bought at the height of the market in 2022. Today’s prices are lower than that. How do…
What If Your Income Didn’t Depend On The Market?
There are multiple markets occurring right now – in the same cities, on the same streets. Sellers are experiencing it one way. Buyers are experiencing it another. And agents? All over the board. Same market. Completely different results. So what’s the difference? What you believe. What you look for. And how you show up. Two…
Permission To Fall Apart: The Truth About Resetting Your Energy
What if your next breakthrough is on the other side of your next melt down? There’s a side to energy and mindset work that no one talks about. Most teachings only talk about being positive. As in – ignore whatever you truly feel and pretend everything is amazing in hopes that you eventually believe it.…
I Stopped Waiting For The World To Change… That’s When Everything Did
I cringe when I look back at the things I used to believe about my business. Things like: For a long time, I believed these things were true, and out of my control to change. Until I learned how powerful energy and mindset are when applied to business. Here’s what my business looks like now…
I’m The Agent Who…
How you finish that sentence predicts your year. What you say creates your story, which becomes your belief. It determines your results and your experience of the world. The things you focus on, how you chose to view them – it’s all part of the recipe that creates your life. Some of you are reading…